Security and Privacy

nee999's Privacy Policy

Your personal information is completely secure with us — in this policy we explain in detail how information is collected, used, and stored.

Privacy Policy

Last updated: January 2026
Important Notice: This privacy policy applies to all services, websites, and applications of the nee999 platform. By using our platform, you are considered to have accepted all terms of this policy.

01 Introduction and Purpose

nee999 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you of what types of information we collect, why we collect it, and how we use it.

Please read this privacy policy carefully before using any nee999 services. If you have any questions, contact our support team via 24/7 live chat or email us at [email protected].

02 What Information We Collect

nee999 may collect the following types of information:

2.1 Registration and Identity Information

  • Full name, date of birth, and nationality
  • Email address and mobile number
  • Username and password (in encrypted form)
  • National ID card or passport information (for identity verification)

2.2 Financial Information

  • bKash, Nagad, Rocket, or bank account information (for transaction processing)
  • Deposit and withdrawal history
  • Betting transaction records

2.3 Technical Information

  • IP address and device type
  • Browser version and operating system
  • Cookies and session data
  • Platform access time, duration, and activity logs

2.4 Communication-Related Information

  • Messages sent via live chat and email
  • Records of complaints and support requests

03 Purpose of Data Collection

nee999 uses collected information for the following legitimate purposes:

  • Account Management: For creating, verifying, and maintaining your account
  • Transaction Processing: For deposits, withdrawals, and bonus payments
  • Identity Verification: To complete the KYC (Know Your Customer) process for preventing fraud and money laundering
  • Age Verification: To ensure that only users aged 21 or above are using the platform
  • Service Improvement: To enhance the user experience and resolve technical issues
  • Customer Support: To respond to your questions and complaints
  • Responsible Gaming: To identify problematic gambling behavior and assist with setting limits
  • Legal Compliance: To meet applicable legal obligations
Our Commitment: We do not sell your information to third parties or share it for commercial advertising purposes.

04 Information Sharing and Disclosure

nee999 may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technical infrastructure, and fraud prevention services. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

If disclosure of information is required by court order, government authority request, or applicable law, we are obligated to do so.

4.3 Fraud and Scam Prevention

Certain information may be shared with anti-fraud networks to maintain security within the online gaming industry.

4.4 Business Transfers

In the event of a company merger or acquisition, user information may be transferred. You will be notified in advance in such cases.

05 Cookies and Tracking Technologies

The nee999 website uses cookies and similar technologies. Cookies are small text files stored on your device.

  • Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions
  • Functional Cookies: For remembering your preferences and language selection
  • Analytics Cookies: For analyzing website traffic and usage patterns
  • Security Cookies: For detecting fraudulent activity

You can disable cookies through your browser settings, but this may limit some features of the website.

06 Data Protection and Security

To keep your information secure, nee999 takes the following technical and organizational measures:

  • SSL (Secure Socket Layer) encryption — all data transfers are secured
  • Password hashing — your password is never stored in plain form
  • Firewall and intrusion detection systems
  • Regular security audits and vulnerability testing
  • Limited staff access — only authorized personnel have access to user data
  • Two-Factor Authentication support
Although we take the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. Therefore, it is also your responsibility to keep your login information private and to use a strong password.

07 Data Retention Period

nee999 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

  • All personal information is retained while the account is active
  • Even after account closure, certain information may be retained for a specified period due to legal obligations
  • Financial transaction records are retained for a minimum of five years after account closure
  • Customer service communication records are generally retained for up to three years

08 Your Rights

As a nee999 user, you have the following rights:

8.1 Right to Access

You may at any time request a copy of the personal information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Most information can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be deletable due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days.

09 Privacy of Minors

nee999 is for users aged 21 or above only. We do not knowingly collect any personal information from minors. If a minor has created an account and we hold that information, we will immediately close the account and delete the related information.

If you suspect that a minor has opened an account on our platform, please notify us immediately at [email protected].

10 International Data Transfers

Our technical infrastructure may be hosted on servers located outside Bangladesh. In such cases your information may be transferred internationally. However, we ensure that:

  • Industry-standard encryption is used for any data transfer
  • Third-party server providers comply with international data protection standards
  • Data processing agreements remain in force in all cases

11 Third-Party Links and Services

The nee999 platform does not contain links to any third-party websites. However, connections are made with bKash, Nagad, Rocket, or banking services for payments. These payment platforms have their own privacy policies and it is the user's responsibility to read them.

Our game content providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) operate within our platform and we have data protection agreements in place with them.

12 Policy Changes and Updates

nee999 reserves the right to change this privacy policy from time to time. For any significant changes, we will:

  • Update the date on this page
  • Notify registered users by email
  • Display a notice on the platform

If you continue using the platform after changes are made, you will be considered to have accepted the new policy.

13 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

We are always committed to protecting your privacy and take any concerns you have seriously.

For more information, visit our FAQ page or learn about our Responsible Gaming policy.